If a non-personalized product is not quite as you expected, you can return it within 14 working days in its original packaging and in new condition, without any reason. Please note, the return costs will be included in the final refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Due to its specific nature, the right to change, return and cancel your order lapses if the packaging of the foodstuffs has been opened.
Please report return shipments by email first to firstname.lastname@example.org
Send the article in a sufficiently stamped packaging, stating your details (name, telephone number and e-mail address) back to:
PlanB International BVBA
2560 in Nijlen
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
If the items have been returned correctly, Buss Olive Oil will transfer the amount due (excluding the initial shipping costs and the shipping costs you incurred to return the product) to you within 30 days.
If you have a complaint about a particular product, we ask you to report this in writing to us via email at email@example.com and always illustrate your complaint with a photo.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.